Outage in Sinch

Sinch Elastic SIP Trunking - Incident on US East Region Voice Termination

Resolved Major
October 20, 2025 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. This is impacting voice termination calls that are sent to US East Region. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.
Components affected
Sinch International Calling Sinch 9-1-1 / Emergency Services Sinch API Sinch Outbound Calling

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 10/20/2025 09:44PM

The incident has been resolved. All services are working as expected.

MONITORING about 8 hours ago - at 10/20/2025 07:28PM

A fix has been implemented and we are actively monitoring.

INVESTIGATING about 9 hours ago - at 10/20/2025 07:11PM

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. This is impacting voice termination calls that are sent to US East Region. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

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