Outage in Sinch

MMS Degradation - Canada, United States

Resolved Minor

October 22, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Client, We are writing to inform you that we are currently facing delays on our MMS platform. Incident Start Time: 2025-10-22 19:30 UTC Impact MMS: Delayed MTs/Delayed MOs/Missing delivery receipts/Late delivery receipts. We appreciate your understanding, if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Components affected

Sinch MMS - US Sinch MMS - US - Toll Free Sinch MMS - US - 10DLC

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/22/2025 11:38PM

This incident has been resolved.

Incident Start Time: 2025-10-22 19:30 UTC
Incident End Time: 2025-10-22 22:36 UTC

MONITORING 5 months ago - at 10/22/2025 10:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 10/22/2025 10:30PM

Dear Client,

We are writing to inform you that we are currently facing delays on our MMS platform.

Incident Start Time: 2025-10-22 19:30 UTC

Impact MMS: Delayed MTs/Delayed MOs/Missing delivery receipts/Late delivery receipts.

We appreciate your understanding, if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

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