Outage in Sinch
Service Degradation - US - 10DLC provisioning
Resolved MinorIncident Report
Dear Client,
Sinch is currently experiencing intermittent issues with 10DLC provisioning and deprovisioning events towards one of our carrier partners.
If you experience issues with provisioning during this time, your transaction is being logged and will be addressed programmatically. We appreciate your understanding as we work towards a resolution with our carrier partner to resolve the situation.
We will update as soon as we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/31/2025 10:37PM
This incident has been resolved.
Incident Start time: 2025-10-28 01:00 UTC
Incident End Time: 2025-10-29 06:00 UTC
MONITORING
6 months ago - at 10/31/2025 09:01PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/30/2025 06:12PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/29/2025 03:08PM
A fix has been implemented and the failed provisioning attempts will be retried.
We will monitor for any further issues.
IDENTIFIED
6 months ago - at 10/28/2025 11:03PM
The issue has been identified, and a fix has been scheduled to be implemented.
Start time: 2025-10-29 01:00 UTC
End time: 2025-10-29 03:00 UTC
Provisioning attempts that have failed during this degradation will be retried once the fix has been implemented.
INVESTIGATING
6 months ago - at 10/28/2025 08:20PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/28/2025 11:21AM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/28/2025 04:45AM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/28/2025 02:21AM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/28/2025 01:03AM
Dear Client,
Sinch is currently experiencing intermittent issues with 10DLC provisioning and deprovisioning events towards one of our carrier partners.
If you experience issues with provisioning during this time, your transaction is being logged and will be addressed programmatically. We appreciate your understanding as we work towards a resolution with our carrier partner to resolve the situation.
We will update as soon as we have more information.
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