Outage in Sinch

Service Degradation - US - 10DLC provisioning

Minor
October 27, 2025 - Started 3 days ago
Official incident page

Incident Report

Dear Client, Sinch is currently experiencing intermittent issues with 10DLC provisioning and deprovisioning events towards one of our carrier partners. If you experience issues with provisioning during this time, your transaction is being logged and will be addressed programmatically. We appreciate your understanding as we work towards a resolution with our carrier partner to resolve the situation. We will update as soon as we have more information.
Components affected
Sinch Numbers Administration

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Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 10/30/2025 06:12PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/29/2025 03:08PM

A fix has been implemented and the failed provisioning attempts will be retried.

We will monitor for any further issues.

IDENTIFIED 2 days ago - at 10/28/2025 11:03PM

The issue has been identified, and a fix has been scheduled to be implemented.

Start time: 2025-10-29 01:00 UTC
End time: 2025-10-29 03:00 UTC

Provisioning attempts that have failed during this degradation will be retried once the fix has been implemented.

INVESTIGATING 2 days ago - at 10/28/2025 08:20PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/28/2025 11:21AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/28/2025 04:45AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/28/2025 02:21AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/28/2025 01:03AM

Dear Client,

Sinch is currently experiencing intermittent issues with 10DLC provisioning and deprovisioning events towards one of our carrier partners.

If you experience issues with provisioning during this time, your transaction is being logged and will be addressed programmatically. We appreciate your understanding as we work towards a resolution with our carrier partner to resolve the situation.

We will update as soon as we have more information.

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