Outage in Sinch

Delivery Issue Brazil - Algar Telecom

Resolved Minor
October 28, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently observing delivery issues in Brazil - Algar Telecom. Incident Start Time: 2025-10-28 04:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
Components affected
Sinch SMS - LATAM

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/28/2025 01:38PM

This incident has been resolved.

Incident Start Time: 2025-10-28 04:00 UTC
Incident End Time: 2025-10-28 12:43 UTC

INVESTIGATING 3 days ago - at 10/28/2025 08:11AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/28/2025 05:55AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/28/2025 04:46AM

We are currently observing delivery issues in Brazil - Algar Telecom.

Incident Start Time: 2025-10-28 04:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

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