Outage in Sinch

Sinch Engage - MT delivery issue

Resolved Minor
October 30, 2025 - Started about 6 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are writing to inform you that we are currently facing a service degradation on the Sinch Engage platform, causing a small subset of MT messages to fail. Impact: A small subset of MT messages may fail to deliver.
Components affected
Sinch SMPP

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 10/31/2025 04:44AM

This incident has been resolved.

Incident Start Time: 2025-10-30 03:14 UTC
Incident End Time: 2025-10-31 00:37 UTC

MONITORING about 5 hours ago - at 10/31/2025 01:02AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 6 hours ago - at 10/31/2025 12:02AM

We are writing to inform you that we are currently facing a service degradation on the Sinch Engage platform, causing a small subset of MT messages to fail.

Impact: A small subset of MT messages may fail to deliver.

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