Outage in Sinch
Site EU3 - Degradation
Resolved MajorIncident Report
We are currently experiencing a performance degradation issues on our EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.
Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 10/31/2025 06:32PM
This incident has been resolved.
Incident Start Time: 2025-10-31 14:52 UTC
Incident End Time: 2025-10-31 17:15 UTC
INVESTIGATING
about 13 hours ago - at 10/31/2025 03:24PM
We are continuing to investigate this issue.
INVESTIGATING
about 13 hours ago - at 10/31/2025 03:20PM
We are currently experiencing a performance degradation issues on our EU3 site.
It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.
Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com
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