Outage in Sinch

Site EU3 - Degradation

Resolved Major

October 31, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a performance degradation issues on our EU3 site. It is advised that clients connect to our redundant EU1 site for the duration of this issue. Please contact support if you have any questions. Clients can connect to our EU1 SMSC with the below FQDNs. Alternative Endpoints: eu1.smpp.api.sinch.com eu1.httpsms.api.sinch.com eu1.httplookup.api.sinch.com

Components affected

Sinch SMPP - EU Sinch ENUM EU Sinch HTTP EU Sinch HTTP - EU

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/31/2025 06:32PM

This incident has been resolved.

Incident Start Time: 2025-10-31 14:52 UTC
Incident End Time: 2025-10-31 17:15 UTC

INVESTIGATING 5 months ago - at 10/31/2025 03:24PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/31/2025 03:20PM

We are currently experiencing a performance degradation issues on our EU3 site.

It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Please contact support if you have any questions.

Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com

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