Outage in Sinch

Sinch Engage - Degradation

Resolved Minor

November 07, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear client, We are writing to inform you that we are experiencing a temporary service disruption impacting the Sinch Engage platform. Some customers may encounter issues when trying to access the WhatsApp channel in the Hub. Clicking on “See details” under the WhatsApp channel might result in 404 HTTP error. https://eu.app.sinch.com/ https://hub.messagemedia.com/ We are currently working on resolving the issue. Start Time (UTC): 2025-11-07 07:00 UTC We apologize for the inconvenience and appreciate your patience while we are working to resolve the issue.

Components affected

Sinch The Hub

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/07/2025 02:25PM

This incident has been resolved.

Start Time : 2025-11-07 07:00 UTC

End Time : 2025-11-07 13:37 UTC

INVESTIGATING 6 months ago - at 11/07/2025 12:46PM

Dear client,

We are writing to inform you that we are experiencing a temporary service disruption impacting the Sinch Engage platform.
Some customers may encounter issues when trying to access the WhatsApp channel in the Hub.
Clicking on “See details” under the WhatsApp channel might result in 404 HTTP error.

https://eu.app.sinch.com/
https://hub.messagemedia.com/

We are currently working on resolving the issue.

Start Time (UTC): 2025-11-07 07:00 UTC

We apologize for the inconvenience and appreciate your patience while we are working to resolve the issue.

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