Outage in Sinch

DI SMS 365 (MM7) | Operator Services | Potential delay in delivery of MO, MT and DR | TT# MNOC-62277

Resolved Minor

November 28, 2025 - Started 3 months ago - Lasted about 7 hours
Official incident page

Incident Report

Ticket Number :: MNOC-62277 Services:: DI MMS 365 - MM7 Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted Incident Start Date & Time (GMT) : Nov 28th 16:08 GMT 2025. If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Components affected

Sinch MM7 (MMS 365)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/29/2025 12:47AM

All queues have been cleared and traffic is resumed back to normal. We will continue to monitor the traffic.

IDENTIFIED 3 months ago - at 11/28/2025 06:42PM

MM7 queues are gradually decreasing. NOC Team is continuously monitoring the MM7 queues & will update with further improvements.

IDENTIFIED 3 months ago - at 11/28/2025 06:19PM

We are seeing high traffic for MM7 customers. NOC Team will continuously monitor the MM7 queues & will update with further improvements.

INVESTIGATING 3 months ago - at 11/28/2025 06:00PM

Ticket Number :: MNOC-62277
Services:: DI MMS 365 - MM7

Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Nov 28th 16:08 GMT 2025.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

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