DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT# MNOC-62312

Dear Clients,

We are pleased to inform you that the issue with the isms platform has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 01 Dec 2025 10:15 GMT.
Incident End Date & Time (GMT) : 01 Dec 2025 12:25 GMT.

We appreciate your patience and understanding.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

We appreciate your patience and understanding.

Ticket Number :: MNOC-62312
Services:: DI SMS 365 - iSMS

Description :: Our internal monitoring systems have detected an issue that may be causing potential delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 01 Dec 2025 10:15 GMT.


If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification