Outage in Sinch
DI SMS 365 (iSMS) | Operator Services | Delay in retrieving statistics from Report Manager | Ref Number: MNOC-62524
Resolved MinorIncident Report
Services :: DI SMS 365 (iSMS)
Ref Number :: MNOC-62524
Start Date and Time(GMT): 14th December 2025 09:45 GMT
Description:
Our internal monitoring system has identified an issue affecting the timeliness of statistics reported via the Report Manager.
As a result, some customers may experience delays in viewing their most recent transactions.
Please note that this incident does not impact the delivery of messages.
We are treating this on priority and our supports are triaging for a recovery.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/16/2025 08:01PM
The issue has been resolved and systems are back to normal.
MONITORING
4 months ago - at 12/16/2025 08:00PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 months ago - at 12/14/2025 03:04PM
Dear Clients,
This issue is still under investigation.
We will update you on further developments.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
INVESTIGATING
4 months ago - at 12/14/2025 10:38AM
Services :: DI SMS 365 (iSMS)
Ref Number :: MNOC-62524
Start Date and Time(GMT): 14th December 2025 09:45 GMT
Description:
Our internal monitoring system has identified an issue affecting the timeliness of statistics reported via the Report Manager.
As a result, some customers may experience delays in viewing their most recent transactions.
Please note that this incident does not impact the delivery of messages.
We are treating this on priority and our supports are triaging for a recovery.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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