DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR

Dear Clients,

We are pleased to inform you that the issue with the isms platform has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.

Incident Start Date & Time (GMT) : 28 Jan 2026 16:30 GMT.
Incident End Date & Time (GMT) : 28 Jan 2026 16:42 GMT.

We appreciate your patience and understanding.

If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

We are continuing to investigate this issue.

Description :: Our internal monitoring systems have detected an issue that may be causing potential delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 Jan 2026 16:30 GMT.


If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification