DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63398

We are pleased to inform you that the issue with the SMSX platform has been resolved.

Please be informed that the message queues were successfully cleared at 04:07 GMT and currently we have DR queues and those are processing fine. We continue to monitor the systems closely and will share further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.

We are continuing to investigate this issue.

Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

Ticket Number :: MNOC-63398
Services:: DI MMS 365 - SMSx

Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery DR
Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 05th Mar 2026, 23:50 hrs

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.