Outage in Sinch

Delivery Issue United States - Google Voice

Resolved Minor

March 06, 2026 - Started 29 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Sinch experienced delivery issues with SMS services for Google Voice users in the United States, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected the SMS US ShortCode component and lasted approximately 32.9 hours from March 6, 2026 at 02:00 UTC until resolution on March 7, 2026 at 11:51 UTC. A fix was implemented and monitored before the service was fully restored.

We are currently observing delivery issues in United States - Google Voice. Incident Start Time: 2026-03-06 02:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Components affected

Sinch SMS - US - ShortCode

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Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 03/07/2026 01:41PM

This incident has been resolved.

Incident Start Time: 2026-03-06 02:00 UTC
Incident End Time: 2026-03-07 11:51 UTC

MONITORING 29 days ago - at 03/06/2026 11:14PM

We are continuing to monitor for any further issues.

MONITORING 29 days ago - at 03/06/2026 02:12PM

We are continuing to monitor for any further issues.

MONITORING 29 days ago - at 03/06/2026 10:02AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 29 days ago - at 03/06/2026 06:14AM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 03/06/2026 04:49AM

We are currently observing delivery issues in United States - Google Voice.

Incident Start Time: 2026-03-06 02:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

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