Outage in Sinch
Service Degradation - Customer Dashboard - Message Search
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced a service degradation on their customer dashboard (Dashboard.sinch.com) from 10:50 UTC to 14:00 UTC on March 13, 2026, lasting 1.7 hours. The issue affected the Message Search tool, causing customers to experience missing recent data when performing searches. The incident was resolved by the engineering team and full functionality was restored.
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com
Our engineering team is working to restore full functionality as soon as possible.
Incident Start Time: 2026-03-13 10:50 UTC
For any inquiries, please contact support@sinch.com.
Components affected
Sinch SMS AdministrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/13/2026 02:08PM
This incident has been resolved.
Incident Start Time: 2026-03-13 10:50 UTC
Incident End Time: 2026-03-13 14:00 UTC
INVESTIGATING
about 2 months ago - at 03/13/2026 12:30PM
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com
Our engineering team is working to restore full functionality as soon as possible.
Incident Start Time: 2026-03-13 10:50 UTC
For any inquiries, please contact support@sinch.com.
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