Outage in Sinch

Delivery Issue Philippines - Globe Telecom

Resolved Minor

March 13, 2026 - Started about 13 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Sinch experienced SMS delivery issues with Globe Telecom in the Philippines from March 13, 2026 at 19:16 UTC, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the APAC region and was resolved after 4.4 hours on March 14, 2026 at 00:24 UTC.

We are currently observing delivery issues in Philippines - Globe Telecom. Incident Start Time: 2026-03-13 19:16 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Components affected

Sinch SMS - APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 03/14/2026 12:24AM

This incident has been resolved.

Incident Start Time: 2026-03-13 19:16 UTC
Incident Start End: 2026-03-13 22:12 UTC

INVESTIGATING about 11 hours ago - at 03/13/2026 09:33PM

We are continuing to investigate this issue.

INVESTIGATING about 13 hours ago - at 03/13/2026 08:02PM

We are currently observing delivery issues in Philippines - Globe Telecom.

Incident Start Time: 2026-03-13 19:16 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

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