Outage in Sinch
Chatlayer Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Sinch's Chatlayer service experienced a disruption where old messages were automatically regenerating without user interaction, causing old conversations to appear as new entries in the History panel. The incident lasted approximately 5.75 hours from 08:00 to 13:46 UTC on March 15, 2026. A fix was implemented and monitored before the service was fully restored and the incident was resolved.
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.
Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 03/15/2026 02:54PM
This incident has been resolved.
Incident Start Time: 2026-03-15 08:00 UTC
Incident End Time: 2026-03-15 13:46 UTC
MONITORING
about 19 hours ago - at 03/15/2026 01:09PM
A fix has been implemented and we are monitoring the results.
Restoration Time: 2026-03-15 13:00 UTC
INVESTIGATING
about 20 hours ago - at 03/15/2026 12:33PM
We are continuing to investigate this issue.
INVESTIGATING
about 20 hours ago - at 03/15/2026 12:25PM
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.
Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel
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