Outage in Sinch
Delivery Issue Brazil - Algar Telecom
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Algar Telecom carrier in Brazil, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the LATAM region for approximately 14.8 hours from March 16, 04:00 UTC to 18:47 UTC. The service was fully restored and the incident was resolved by March 16, 21:54 UTC.
We are currently observing delivery issues in Brazil - Algar Telecom.
Incident Start Time: 2026-03-16 04:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/16/2026 09:54PM
This incident has been resolved.
Incident Start Time: 2026-03-16 04:00 UTC
Incident End Time: 2026-03-16 18:47 UTC
INVESTIGATING
about 1 month ago - at 03/16/2026 02:42PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/16/2026 10:01AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/16/2026 07:00AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/16/2026 05:39AM
We are currently observing delivery issues in Brazil - Algar Telecom.
Incident Start Time: 2026-03-16 04:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
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