Outage in Sinch

US7 site - Degradation

Minor

March 18, 2026 - Started about 3 hours ago
Official incident page

Incident Report

Dear Client, We are currently experiencing a performance degradation on our US7 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue. Affected Site: US7 Recommended Redundant Site: US1 Alternative Endpoints: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact support@sinch.com.

Components affected

Sinch SMPP - US Sinch ENUM US Sinch HTTP - US Sinch HTTP US

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Latest Updates ( sorted recent to last )

INVESTIGATING about 3 hours ago - at 03/18/2026 09:52PM

Dear Client,

We are currently experiencing a performance degradation on our US7 site.

To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue.

Affected Site: US7

Recommended Redundant Site: US1

Alternative Endpoints:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact support@sinch.com.

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