Outage in Sinch
Delivery Issue Colombia - Telefonica
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Telefonica network in Colombia, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected the SMS - LATAM service component for approximately 10.3 hours from March 19, 2026 at 06:35 UTC until resolution on March 20, 2026 at 02:00 UTC.
We are currently observing delivery issues in Colombia - Telefonica
Incident Start Time: 2026-03-19 06:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/20/2026 03:17AM
This incident has been resolved.
Incident Start Time: 2026-03-19 06:35 UTC
Incident End Time: 2026-03-20 02:00 UTC
INVESTIGATING
about 1 month ago - at 03/19/2026 11:00PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/19/2026 07:11PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/19/2026 05:01PM
We are currently observing delivery issues in Colombia - Telefonica
Incident Start Time: 2026-03-19 06:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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