Outage in Sinch

Delivery Issue Canada - Sasktel

Resolved Minor

March 24, 2026 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Sinch experienced delivery issues with Canada - Sasktel from 06:13 to 07:43 UTC on March 24, 2026, affecting SMS services for both ShortCode and Toll Free components. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts. The service was restored after approximately 1.5 hours, with continued monitoring until full resolution was confirmed at 09:35 UTC.

We are currently observing delivery issues in Canada - Sasktel Incident Start Time: 2026-03-24 06:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Components affected

Sinch SMS - CA - ShortCode Sinch SMS - CA - Toll Free

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 03/24/2026 09:35AM

This incident has been resolved.

Incident Start Time: 2026-03-24 06:13 UTC
Incident End Time: 2026-03-24 07:43 UTC

MONITORING about 4 hours ago - at 03/24/2026 08:10AM

We can observe that performance is restored.

Incident Restoration Time: 2026-03-24 07:43 UTC

We will continue to monitor for any further disturbances.

INVESTIGATING about 5 hours ago - at 03/24/2026 06:42AM

We are currently observing delivery issues in Canada - Sasktel

Incident Start Time: 2026-03-24 06:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

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