Outage in Sinch
Delivery Issue US & CA - Minor Networks
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced delivery issues affecting SMS services across US and Canada minor networks from 09:05 to 09:28 UTC on March 24, 2026. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts across multiple SMS components including shortcodes, toll-free numbers, and 10DLC services. The service was restored after 23 minutes, with performance returning to normal levels.
We are currently observing delivery issues in US & CA - Minor networks.
Incident Start Time: 2026-03-24 09:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - CA - ShortCode Sinch SMS - CA - Toll Free Sinch SMS - US - ShortCode Sinch SMS - US - Toll Free Sinch SMS - US - 10DLCNeed to monitor Sinch outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 03/24/2026 10:10AM
This incident has been resolved.
Incident Start Time: 2026-03-24 09:05 UTC
Incident End Time: 2026-03-24 09:28 UTC
MONITORING
about 2 hours ago - at 03/24/2026 09:32AM
We can observe that performance is restored.
Incident Restoration Time: 2026-03-24 09:28 UTC
We will continue to monitor for any further disturbances.
INVESTIGATING
about 3 hours ago - at 03/24/2026 09:18AM
We are currently observing delivery issues in US & CA - Minor networks.
Incident Start Time: 2026-03-24 09:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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