Outage in Sinch

Delivery Issue Philippines - Globe Telecom

Resolved Minor

March 24, 2026 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Sinch experienced SMS delivery issues with Globe Telecom in the Philippines from 12:11 to 13:20 UTC on March 24, 2026. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts for SMS services in the APAC region. The issue was resolved after approximately 1.6 hours.

We are currently observing delivery issues in Philippines - Globe Telecom Incident Start Time: 2026-03-24 12:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Components affected

Sinch SMS - APAC

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 03/24/2026 02:04PM

This incident has been resolved.

Incident Start Time: 2026-03-24 12:11 UTC
Incident End Time: 2026-03-24 13:20 UTC

INVESTIGATING 7 days ago - at 03/24/2026 12:29PM

We are currently observing delivery issues in Philippines - Globe Telecom

Incident Start Time: 2026-03-24 12:11 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

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