Outage in Sinch

Service Disruption – Sinch Engage

Resolved Minor

March 24, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Sinch Engage experienced a service disruption in the EMEA region affecting integrations with Salesforce, HubSpot, and Zoho CRM, preventing some customers from sending SMS through these platforms. The incident lasted approximately 6.5 hours from 13:01 UTC to 19:40 UTC on March 24, 2026. The service has been fully restored and the incident is resolved.

Dear client, We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM. Impact: Some customers may experience issues sending SMS via these integrations Our teams are actively investigating and working to restore full service as quickly as possible. Incident Start Time: 2026-03-24 13:01 UTC Our teams are actively investigating and working to restore full service as quickly as possible. We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Components affected

Sinch Hubspot Sinch Zoho CRM Sinch Salesforce

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/24/2026 06:49PM

This incident has been resolved.

Incident Start Time: 2026-03-24 13:01 UTC
Incident End Time: 2026-03-24 19:40 UTC

INVESTIGATING 2 days ago - at 03/24/2026 06:07PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 03/24/2026 04:51PM

Dear client,

We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM.

Impact: Some customers may experience issues sending SMS via these integrations
Our teams are actively investigating and working to restore full service as quickly as possible.

Incident Start Time: 2026-03-24 13:01 UTC

Our teams are actively investigating and working to restore full service as quickly as possible.

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

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