Outage in Sinch

Delivery Issue Mexico - AT&T

Resolved Minor

March 25, 2026 - Started 1 day ago - Lasted 36 minutes
Official incident page

Incident Report

Summary AI Generated

Sinch experienced SMS delivery issues with AT&T in Mexico from 06:36 to 07:06 UTC on March 25, 2026, lasting 36 minutes. The incident caused delayed or failed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts affecting the SMS LATAM service. Performance was restored by 07:06 UTC and the incident was fully resolved by 07:37 UTC after continued monitoring.

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-03-25 06:36 UTC Impact: Delayed or Failed MT's/Delayed or Failed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Components affected

Sinch SMS - LATAM

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/25/2026 07:37AM

This incident has been resolved.

Incident Start Time: 2026-03-25 06:36 UTC
Incident End Time: 2026-03-25 07:06 UTC

MONITORING 1 day ago - at 03/25/2026 07:15AM

We can observe that performance is restored.

Incident Restoration Time: 2026-03-25 07:06 UTC

We will continue to monitor for any further disturbances.

INVESTIGATING 1 day ago - at 03/25/2026 07:03AM

We are currently observing delivery issues in Mexico - AT&T

Incident Start Time: 2026-03-25 06:36 UTC

Impact: Delayed or Failed MT's/Delayed or Failed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

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