Outage in Sinch
DI SMS 365 (iSMS) | Operator Services | Delay in delivery | MNOC-63780
Resolved MinorIncident Report
Summary AI Generated
Sinch's DI SMS 365 (iSMS) platform experienced delays in SMS message delivery for both mobile terminating and mobile originated traffic, as well as delivery receipt notifications. The incident affected customers connected to the iSMS platform for 25 minutes before being resolved through monitoring and remediation efforts.
Ticket Number :: MNOC-63780
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Components affected
Sinch International SMS 365Need to monitor Sinch outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/07/2026 02:49AM
This issue has been resolved. We will monitor further.
INVESTIGATING
1 day ago - at 04/07/2026 02:25AM
Ticket Number :: MNOC-63780
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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