Outage in Sinch

Delivery Issue Mexico - AT&T

Resolved Minor

April 08, 2026 - Started about 4 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Sinch experienced SMS delivery issues with AT&T in Mexico from 07:23 to 10:48 UTC on April 8, 2026, lasting approximately 2.7 hours. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing and late delivery receipts for the LATAM SMS service. The issue was resolved after investigation and monitoring.

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-04-08 07:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Components affected

Sinch SMS - LATAM

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 04/08/2026 11:07AM

This incident has been resolved.

Incident Start Time: 2026-04-08 07:23 UTC
Incident End Time: 2026-04-08 10:48 UTC

INVESTIGATING about 2 hours ago - at 04/08/2026 10:24AM

We are continuing to investigate this issue.

INVESTIGATING about 4 hours ago - at 04/08/2026 08:29AM

We are currently observing delivery issues in Mexico - AT&T

Incident Start Time: 2026-04-08 07:23 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

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