Outage in Sinch
Customer Support - Ticketing System
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced a ticketing system issue affecting their support email that caused delayed customer support responses for 2.2 hours. Customers were advised to use the web-based ticketing portal at support.sinch.com as an alternative during the outage. The incident was resolved and normal email support functionality was restored.
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/21/2026 05:19PM
This incident has been resolved.
Incident Start Time: 2026-04-21 14:39 UTC
Incident End Time: 2026-04-21 15:29 UTC
INVESTIGATING
7 days ago - at 04/21/2026 03:11PM
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
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