Outage in Sinch
Chatlayer - US region outage
Resolved MajorIncident Report
Summary AI Generated
Sinch experienced a major outage affecting Chatlayer services in the US region, impacting Channels, Bot Engine, and the Web User Interface. The incident lasted 6.1 hours, starting at 13:49 UTC on April 22, 2026, with services restored by 19:10 UTC the same day. After restoration, the team continued monitoring to ensure all systems were functioning properly before fully resolving the incident.
We are currently experiencing issues with Chatlayer in the US region.
Incident Start Time: 2026-04-22 13:49 UTC
Impact: Channels, Bot Engine and the Web User Interface in the US region.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/22/2026 08:20PM
This incident has been resolved.
Incident Start Time: 2026-04-22 13:49 UTC
Incident Restoration Time: 2026-04-22 19:10 UTC
Incident End Time: 2026-04-22 19:10 UTC
MONITORING
6 days ago - at 04/22/2026 07:37PM
Services are now restored and we continue doing sanity checks to make sure everything is working as expected.
Incident Restoration Time: 2025-04-22 19:10 UTC
INVESTIGATING
6 days ago - at 04/22/2026 05:06PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 04/22/2026 03:26PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 04/22/2026 02:17PM
We are currently experiencing issues with Chatlayer in the US region.
Incident Start Time: 2026-04-22 13:49 UTC
Impact: Channels, Bot Engine and the Web User Interface in the US region.
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