Outage in Sinch
Conversation API SMS Channel - US region outage
Resolved MajorIncident Report
Summary AI Generated
Sinch experienced a major outage affecting the Conversation API SMS channel in the US region from 13:20 to 15:00 UTC on April 22, 2026. SMS requests routed through the conversation API were rejected or throttled during the 56-minute incident. The issue was resolved after implementing a fix and monitoring the results.
We are currently experiencing issues with Conversation API SMS channel in the US region.
Incident Start Time: 2026-04-22 13:20 UTC
Impact: SMS requests routed via the conversation API in the US region might be rejected or throttled.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/22/2026 03:39PM
This incident has been resolved
Incident Start Time: 2026-04-22 13:20 UTC
Incident End Time: 2026-04-22 15:00 UTC
MONITORING
6 days ago - at 04/22/2026 02:55PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 04/22/2026 02:43PM
We are currently experiencing issues with Conversation API SMS channel in the US region.
Incident Start Time: 2026-04-22 13:20 UTC
Impact: SMS requests routed via the conversation API in the US region might be rejected or throttled.
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