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Outage in Sinch

Delivery Issue O2 - UK

Resolved Minor
April 23, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Sinch experienced SMS delivery issues with the O2 network in the UK from 11:16 to 12:35 UTC on April 23, 2026. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts for SMS services in the EMEA region. The issue was resolved after approximately 1.4 hours.

We are currently observing delivery issues O2 - UK Incident Start Time: 2026-04-23 11:16 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
Components affected
Sinch SMS - EMEA

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/23/2026 01:30PM

This incident has been resolved

Incident Start Time: 2026-04-23 11:16 UTC.
Incident End Time: 2026-04-23 12:35 UTC.

INVESTIGATING 5 days ago - at 04/23/2026 12:07PM

We are currently observing delivery issues O2 - UK

Incident Start Time: 2026-04-23 11:16 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

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