Outage in Sinch
Delivery Issue Costa Rica - Telefonica
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Telefonica network in Costa Rica from April 29, 2026 at 02:52 UTC to 16:50 UTC, lasting approximately 14 hours. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing and late delivery receipts for SMS services in the LATAM region. The issue was resolved on April 29, 2026 at 20:34 UTC.
We are currently observing delivery issues in Costa Rica - Telefonica.
Incident Start Time: 2026-04-29 02:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/29/2026 08:34PM
This incident has been resolved.
Incident Start Time: 2026-04-29 02:52 UTC
Incident End Time: 2026-04-29 16:50 UTC
INVESTIGATING
2 days ago - at 04/29/2026 12:08PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/29/2026 07:56AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/29/2026 05:54AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/29/2026 04:29AM
We are currently observing delivery issues in Costa Rica - Telefonica.
Incident Start Time: 2026-04-29 02:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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