Outage in Sinch
Sinch Elastic SIP Trunking - Incident - Inbound call completion issues
Resolved MinorIncident Report
Summary AI Generated
**Sinch Elastic SIP Trunking – Inbound Call Completion Issues** Sinch experienced inbound call completion issues on their Elastic SIP Trunking Platform, affecting inbound and outbound calling, 9-1-1/emergency services, the API, and international calling. The root cause was identified and services were restored within approximately 4 minutes.
Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.
Components affected
Sinch API Sinch Inbound Calling Sinch Outbound Calling Sinch International Calling Sinch 9-1-1 / Emergency ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/16/2026 10:29PM
All inbound services for Elastic SIP Trunking have restored as of 21:12 UTC. If you have any additional questions, please submit a ticket to support@sinch.com.
MONITORING
8 days ago - at 07/16/2026 09:26PM
A fix has been implemented and we are closely monitoring. Additional information will be provided as soon as it is available.
IDENTIFIED
8 days ago - at 07/16/2026 09:14PM
Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.
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