Outage in Sinch
Delivery Issue - Guernsey - Sure
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues on the Sure network in Guernsey lasting approximately 5.6 hours, from 07:03 to 16:10 UTC on July 18, 2026. The incident affected the EMEA SMS component, causing delayed inbound and outbound messages as well as missing and late delivery receipts. The incident was fully resolved by 16:44 UTC.
We are currently observing delivery issues in Guernsey - Sure
Incident Start Time: 2026-07-18 07:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/18/2026 04:44PM
This incident has been resolved.
Incident Start Time: 2026-07-18 07:03 UTC
Incident End Time: 2026-07-18 16:10 UTC
INVESTIGATING
7 days ago - at 07/18/2026 01:06PM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 07/18/2026 11:09AM
We are currently observing delivery issues in Guernsey - Sure
Incident Start Time: 2026-07-18 07:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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