Outage in Sinch
Delivery Issue Brazil - Algar Telecom
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues affecting the Algar Telecom network in Brazil, lasting approximately 14.7 hours from July 19 to July 20, 2026. The incident impacted the SMS LATAM component, causing delayed outbound and inbound messages, as well as missing and late delivery receipts. The incident was resolved on July 20, 2026, at 00:06 UTC.
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-07-19 05:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/20/2026 12:06AM
This incident has been resolved.
Incident Start Time: 2026-07-19 05:02 UTC
Incident Start Time: 2026-07-19 23:43 UTC
INVESTIGATING
5 days ago - at 07/19/2026 11:03PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 07/19/2026 06:03PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 07/19/2026 11:09AM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 07/19/2026 09:27AM
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-07-19 05:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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