Outage in Sinch
Delivery Issue - Bouygues Telecom - France
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues affecting Bouygues Telecom in France from September 12 at 19:34 UTC, lasting approximately 6.5 hours. The incident caused delayed outbound and inbound messages, along with missing and late delivery receipts on the SMS EMEA component. A fix was implemented by 02:36 UTC on September 13, with the incident fully resolved by 04:56 UTC.
We are currently observing delivery issues in Bouygues Telecom - France.
Incident Start Time: 2026-09-12 19:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/13/2026 04:56AM
This incident has been resolved.
Incident Start Time: 2026-09-12 19:34 UTC
Incident End Time: 2026-09-13 01:52 UTC
MONITORING
2 days ago - at 09/13/2026 02:36AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 09/12/2026 09:50PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/12/2026 07:53PM
We are currently observing delivery issues in Bouygues Telecom - France.
Incident Start Time: 2026-09-12 19:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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