Outage in Sinch
Delivery Issue Cambodia - Smart Axiata
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues affecting the Smart Axiata network in Cambodia, lasting approximately 16.7 hours from September 15 to September 16, 2026. The incident impacted the APAC SMS component, causing delayed outbound and inbound messages, as well as missing and late delivery receipts. The root cause was identified and resolved in coordination with the operator, with full resolution confirmed by 09:22 UTC on September 16.
We are currently observing delivery issues in Cambodia - Smart Axiata
Incident Start Time: 2026-09-15 16:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/16/2026 09:22AM
The incident has been resolved.
Incident Start Time: 2026-09-15 16:13 UTC
Incident End Time: 2026-09-16 08:35 UTC
IDENTIFIED
3 days ago - at 09/16/2026 07:05AM
The issue has been identified and we are working with the operator to fix the issue.
INVESTIGATING
3 days ago - at 09/16/2026 02:11AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/15/2026 09:08PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 09/15/2026 05:48PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 09/15/2026 04:41PM
We are currently observing delivery issues in Cambodia - Smart Axiata
Incident Start Time: 2026-09-15 16:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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