Outage in Sinch
Delivery Issue Guatemala - Tigo
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues on the Guatemala Tigo network on October 9, 2026, lasting approximately 3 hours from 07:46 to 10:53 UTC. The incident affected the LATAM SMS component, causing delayed outbound and inbound messages along with missing or late delivery receipts. The issue was fully resolved by 12:14 UTC.
We are currently observing delivery issues in Guatemala - Tigo.
Incident Start Time: 2026-10-09 07:46 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/09/2026 12:14PM
This incident has been resolved.
Incident Start Time: 2026-10-09 07:46 UTC
Incident End Time: 2026-10-09 10:53 UTC
INVESTIGATING
8 days ago - at 10/09/2026 10:08AM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 10/09/2026 08:37AM
We are currently observing delivery issues in Guatemala - Tigo.
Incident Start Time: 2026-10-09 07:46 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
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