Outage in Sinch
Delivery Issue France - Bouygues Telecom
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues affecting Bouygues Telecom subscribers in France, resulting in missing or delayed delivery receipts on the EMEA SMS platform. The incident lasted approximately 14 hours, beginning at 12:07 UTC on November 9, 2026. A fix was implemented overnight and the incident was fully resolved by 04:00 UTC on November 10, 2026.
We are currently observing delivery issues in France - Bouygues Telecom
Incident Start Time: 2026-11-09 12:07 UTC
Impact: Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/10/2026 04:00AM
This incident has been resolved.
Incident Start Time: 2026-11-09 12:07 UTC
Incident End Time: 2026-11-10 01:40 UTC
MONITORING
4 days ago - at 11/10/2026 01:33AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 11/10/2026 12:13AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 11/09/2026 07:25PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 11/09/2026 04:10PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 11/09/2026 02:02PM
We are currently observing delivery issues in France - Bouygues Telecom
Incident Start Time: 2026-11-09 12:07 UTC
Impact: Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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