Outage in Sinch
Customer Support - Ticketing System
Resolved MajorIncident Report
Summary AI Generated
Sinch's customer support ticketing system experienced a 35-hour outage caused by a Microsoft services issue that prevented emails from being parsed into the system. Customers faced delayed or missing support responses during this period and were directed to submit tickets manually via support.sinch.com. Microsoft implemented mitigation measures and service stability was restored under monitoring.
We are currently experiencing an issue with parsing emails into our ticketing system.
Impact: Customers may experience delayed or missing responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Components affected
Sinch Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 18 hours ago - at 11/13/2026 02:11PM
Microsoft implemented mitigation measures. We are seeing improvements and we are closely monitoring for health and stability of the services.
IDENTIFIED
about 23 hours ago - at 11/13/2026 09:18AM
Microsoft are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 11/13/2026 02:32AM
Microsoft are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 11/12/2026 10:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 11/12/2026 07:34PM
The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
INVESTIGATING
1 day ago - at 11/12/2026 07:14PM
We are currently experiencing an issue with parsing emails into our ticketing system.
Impact: Customers may experience delayed or missing responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
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