Channel Delivery Slowdowns and Failures

This incident has been resolved.

Service has been restored, and we believe we've addressed the root cause. However, because of the intermittent nature of the issue, we're going to continue to monitor for the rest of the business day.

We're continuing to monitor to ensure we've completely recovered, and we'll give another update before 2PM CDT.

We've failed over on the impacted service, and we believe service should be restored at this point. We'll continue to monitor overnight and provide an update in the morning when we have more information about the root cause of the service disruption.

We've detected slowdowns and potential failures in notification delivery across many channels. Those channels include:
- SMS messages
- Phone calls
- Emails
- Push notifications to mobile apps
- All on-premises devices, including speakers

This may also impact authentication and general platform access. Our engineers are working to understand the scope of the issue and find a fix. We'll provide an update when we know more.