Outage in Singlewire Software
iOS Tracking Events Fail to Start
Major
October 05, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
iOS users who start a Mobile Panic Button or choose a response that turns on location tracking are not having their location shared, and responders will not see them on the tracking map.
A root cause has been identified and we plan to deploy a fix as soon as possible. We apologize for the disruption in service.
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 10/06/2026 06:37PM
We are continuing to monitor for any further issues.
MONITORING
about 12 hours ago - at 10/06/2026 06:37PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 10/05/2026 10:26PM
iOS users who start a Mobile Panic Button or choose a response that turns on location tracking are not having their location shared, and responders will not see them on the tracking map.
A root cause has been identified and we plan to deploy a fix as soon as possible. We apologize for the disruption in service.
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Visitor Aware Impacted - 3 months ago
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