Outage in Siteimprove
Degraded Performance - Crawler, Linkchecker, DCI Scores
Resolved MinorIncident Report
Summary AI Generated
Siteimprove experienced degraded performance affecting their crawler and link checker processing for 23.5 hours, causing scan delays and preventing Digital Certainty Index (DCI) scores and related metrics from updating normally. While sites continued to successfully enter the scan queue, processing times were significantly longer than expected. The development team identified and applied a fix, worked through the processing backlog, and fully restored normal operations.
We are currently investigating an issue causing delays with Siteimprove’s crawler and link checker processing. Sites are successfully entering the scan queue; however, some scans are taking longer than expected to complete. As a result, Digital Certainty Index (DCI) scores and related metrics may be delayed in updating.
Our development team is aware of the issue and is actively working to restore normal processing.
We will continue to provide updates here as more information becomes available.
Components affected
Siteimprove CrawlerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/30/2026 02:35PM
The issue causing delays with Siteimprove’s crawler and link checker processing has been resolved.
Scan processing has returned to normal, and Digital Certainty Index (DCI) scores and related metrics are now updating as expected.
IDENTIFIED
7 days ago - at 04/30/2026 11:46AM
We have identified the issue causing delays with Siteimprove’s crawler and link checker processing, and a fix has been applied.
Processing has resumed, and we are currently working through the remaining backlog. Sites are continuing to enter the scan queue successfully, but some scans may still take longer than expected to complete while the queue catches up.
As a result, Digital Certainty Index (DCI) scores and related metrics may still be delayed in updating.
We appreciate your patience while we continue working toward full recovery.
INVESTIGATING
8 days ago - at 04/29/2026 03:09PM
We are currently investigating an issue causing delays with Siteimprove’s crawler and link checker processing. Sites are successfully entering the scan queue; however, some scans are taking longer than expected to complete. As a result, Digital Certainty Index (DCI) scores and related metrics may be delayed in updating.
Our development team is aware of the issue and is actively working to restore normal processing.
We will continue to provide updates here as more information becomes available.
Latest Siteimprove outages
Siteimprove Platform Login Errors (SSO Users) - 1 day ago
Siteimprove Platform Login Errors - 6 days ago
Degraded Performance and Login Issues - about 2 months ago
Degraded Performance - Crawler - 2 months ago
Siteimprove Platform Login Errors - 2 months ago
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