Outage in Siteimprove
Siteimprove Platform Login Errors
Resolved MajorIncident Report
Summary AI Generated
The Siteimprove platform experienced login failures and disruptions for 4.8 hours, preventing new users from accessing the service via siteimprove.com and my2.us.siteimprove.com while causing existing logged-in users to encounter module loading issues and blank screens. The development team identified the root cause, implemented a fix, and restored full platform functionality.
We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com
Impact:
- Users who are already logged in may be experiencing disruptions (e.g.: modules not loading, blank screens while navigating)
- New login attempts may fail.
Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.
We apologize for this inconvenience. We'll continue to keep you updated.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/01/2026 08:03PM
The issue impacting logging into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com is all sorted.
We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.
MONITORING
6 days ago - at 05/01/2026 05:27PM
A fix has been implemented and we are monitoring the results. Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com disruption free.
IDENTIFIED
6 days ago - at 05/01/2026 04:24PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 05/01/2026 03:16PM
We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com
Impact:
- Users who are already logged in may be experiencing disruptions (e.g.: modules not loading, blank screens while navigating)
- New login attempts may fail.
Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.
We apologize for this inconvenience. We'll continue to keep you updated.
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