Outage in Siteimprove
Siteimprove Platform Login Errors (SSO Users)
Resolved MajorIncident Report
Summary AI Generated
The Siteimprove platform experienced SSO login failures affecting customers attempting to access siteimprove.com and my2.siteimprove.com, while users already logged in remained unaffected unless they logged out or their sessions expired. The development team identified the root cause and implemented a fix after 1.3 hours. The issue was fully resolved with SSO users able to log in without disruption.
We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform using SSO via siteimprove.com and my2.siteimprove.com.
Impact:
- Users who are already logged in should not experience disruption unless they log out or their session times out.
- New login attempts may fail.
Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.
We apologize for this inconvenience. We'll continue to keep you updated.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/06/2026 04:08PM
The issue affecting SSO logins to the Siteimprove platform is all sorted.
We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.
MONITORING
1 day ago - at 05/06/2026 03:30PM
A fix has been implemented and we are monitoring the results. SSO Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.siteimprove.com disruption free.
IDENTIFIED
1 day ago - at 05/06/2026 03:07PM
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!
We'll continue to keep you updated.
INVESTIGATING
1 day ago - at 05/06/2026 02:53PM
We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform using SSO via siteimprove.com and my2.siteimprove.com.
Impact:
- Users who are already logged in should not experience disruption unless they log out or their session times out.
- New login attempts may fail.
Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.
We apologize for this inconvenience. We'll continue to keep you updated.
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