Traffic rerouted from NYJ POP

This incident has been resolved.

Traffic has been restored to NYJ POP. We will continue to monitor before closing out this incident.

The date of the restore has been postponed. When we have a firm date / time, we will update.

Traffic continues to automatically route around this POP.

There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

We have a path forward and we plan to restore this POP tomorrow morning (ET time). Thank you for your patience.

Traffic continues to automatically route around this POP.

There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

We continue to work with our data center provider on the issue. Traffic continues to automatically route around this POP.

There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

The issue has been identified and we are working with our data center provider to resolve. Traffic continues to route around this POP.

On Mon Jul 10th between 21:49 2023 UTC & 21:59 UTC and 22:33 UTC & 22:40 UTC, NYJ POP experienced degraded performance. We are actively investigating this incident to make sure it does not reoccur.

Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 1 to 30 seconds. During this time period, end users may have experienced extended page load times.

There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

Please expect next update within one hour. Reach out to our SiteSpect Help Desk at helpdesk@sitespect.com if you have any questions.