Outage in Skai

Missing Amazon Stream Performance Data for some Accounts

Resolved Major

March 10, 2026 - Started 18 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are aware that Amazon performance data for yesterday and today is missing for some accounts in the Skai Platform. Our engineering team is currently investigating the issue. We will provide further updates as more information becomes available.

Components affected

Skai Amazon Skai Amazon Skai Amazon Skai Amazon

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 03/10/2026 05:00PM

This issue is resolved. Amazon performance data is now updated in Skai and the campaign budgets will get updated accordingly.

IDENTIFIED 18 days ago - at 03/10/2026 11:56AM

We have identified the internal issue causing Amazon Stream performance data to be missing for yesterday and today.

Scheduled Reports, Automation Actions, and Optimization budgets may be affected.

Our engineers are actively working to restore the missing data for the affected clients, and once resolved, budgets will be automatically adjusted back to expected values.

INVESTIGATING 18 days ago - at 03/10/2026 10:41AM

We are aware that Amazon performance data for yesterday and today is missing for some accounts in the Skai Platform.
Our engineering team is currently investigating the issue.

We will provide further updates as more information becomes available.

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