Outage in Skytap

Hosting Degradation in Multiple Region

Resolved Major
January 20, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue related to hosting services in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
Components affected
Skytap US-Virginia-M-1 x86 Compute Skytap US-Virginia-M-1 POWER Compute Skytap US-Texas-M-1 POWER Compute Skytap NL-Amsterdam-M-1 x86 Compute Skytap US-West POWER Compute Skytap CN-HongKong-M-1 x86 Compute Skytap CAN-Toronto POWER Compute Skytap EMEA x86 Compute Skytap CAN-Toronto x86 Compute Skytap US-East-2 Network Skytap DE-Frankfurt-I-1 x86 Compute Skytap UK-London-M-2 POWER Compute Skytap US-West x86 Compute Skytap CN-HongKong-M-1 POWER Compute Skytap US-East-2 x86 Compute Skytap EMEA POWER Compute Skytap US-Texas-M-1 x86 Compute Skytap SG-Singapore-M-1 x86 Compute Skytap NL-Amsterdam-M-1 POWER Compute Skytap SG-Singapore-M-1 POWER Compute Skytap UK-London-M-2 x86 Compute
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/20/2024 11:20PM

The issue related to hosting services in our US-Virginia-M-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 11 months ago - at 01/20/2024 10:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 01/20/2024 09:49PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 01/20/2024 09:37PM

We have identified an issue related to hosting services in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

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