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Outage in Slack

Events errors related to Salesforce Automation application

Resolved Minor
January 30, 2026 - Started about 11 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating a new incident.

  • Current impact to end users: Users may experience failures in events receiving the error "dispatch-unknown-error"

We'll provide an update within 30 minutes, including further details on current actions being taken.

Components affected
Slack Apps/Integrations/APIs

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Latest Updates ( sorted recent to last )
about 9 hours ago - at 01/31/2026 12:09AM

Our work on this issue is still ongoing.Current status and actions being taken: Service restoration is underway with 50% of availability zones recovered; we have successfully reverted the TLS certificate and are manually restarting services to restore event and slash command functionality for all legacy Salesforce 1.0 apps.We'll provide another update in 30 minutes until impact is resolved for all users.

about 10 hours ago - at 01/30/2026 11:40PM

Our work on this issue is still ongoing.Current status and actions being taken: We are currently reverting a TLS certificate rotation that caused authentication failures and are re-enabling events for affected legacy Salesforce apps to restore full functionality.We'll provide another update in 30 minutes until impact is resolved for all users.

about 10 hours ago - at 01/30/2026 11:14PM

Our work on this issue is still ongoing.Current status and actions being taken: The team is reverting a TLS certificate rotation deployed this morning to restore event and slash command functionality for legacy Salesforce 1.0 apps.We'll provide another update in 30 minutes until impact is resolved for all users.

about 11 hours ago - at 01/30/2026 10:38PM

Our work on this issue is still ongoing.Current status and actions being taken: users may be experiencing mTLS errors. We are working to identify the probable cause and alleviate the problem.We'll provide another update in 30 minutes until impact is resolved for all users.

about 11 hours ago - at 01/30/2026 10:15PM

We're investigating a new incident.Current impact to end users: Users may experience failures in events receiving the error "dispatch-unknown-error"We'll provide an update within 30 minutes, including further details on current actions being taken.

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