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Outage in Slido

Login Issues for Webex Users on all clusters except EU cluster.

Resolved Major
June 09, 2026 - Started 12 days ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

Slido experienced login issues affecting Webex users on all clusters except the EU cluster for 8.5 hours. The incident prevented affected users from accessing their Slido accounts, while users who had already logged in could continue using the service normally. The issue was resolved through multiple fixes, with the final resolution restoring normal login access for all affected Webex users.

We have detected an issue preventing some users from logging in to Slido. Our team is actively working to restore full access as swiftly as possible. (optional: If you've managed to log in, your service should be unaffected.) We'll keep you posted with the latest information. If you're in need of urgent assistance, please contact us at https://www.slido.com/contact. We apologize for the inconvenience, and appreciate your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 06/10/2026 10:27AM

We have confirmed that the login issues affecting Webex users outside the EU have been resolved.

The latest fix has restored normal login access, and our monitoring shows the service is operating normally.

We apologize for the inconvenience and appreciate your patience.

MONITORING 11 days ago - at 06/10/2026 10:01AM

We have released another fix for the login issues affecting Webex users outside the EU. Users should now be able to log in normally.

Our team is monitoring the service to confirm the issue is fully resolved. If you are still experiencing login issues, please contact us at https://www.slido.com/contact.

We apologize for the continued inconvenience and appreciate your patience.

INVESTIGATING 12 days ago - at 06/10/2026 08:15AM

We are continuing to investigate login issues affecting some Slido users. The latest reports appear to be related to the earlier login incident, and our team is working to confirm the cause and restore stable access.

We apologize for the continued inconvenience and will share another update as soon as we have more information. If you need urgent assistance, please contact us at https://www.slido.com/contact.

MONITORING 12 days ago - at 06/10/2026 07:12AM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 06/10/2026 07:08AM

We identified the cause of the issue preventing some Webex users from logging in to Slido and released a fix. Users should now be able to log in normally.

We are monitoring the service to confirm the issue is fully resolved. If you’re still experiencing login issues, please contact us at https://www.slido.com/contact.

INVESTIGATING 12 days ago - at 06/10/2026 02:01AM

We have detected an issue preventing some users from logging in to Slido. Our team is actively working to restore full access as swiftly as possible. (optional: If you've managed to log in, your service should be unaffected.)

We'll keep you posted with the latest information. If you're in need of urgent assistance, please contact us at https://www.slido.com/contact.

We apologize for the inconvenience, and appreciate your patience.

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