Outage in SlimPay

[PRODUCTION] - [IMPORTANT INFORMATION] - Some SDD delayed to the next execution date

Resolved Minor
March 07, 2023 - Started almost 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

[EN] Dear customers, We would like to inform you that some of the transactions initially scheduled for Wednesday 8 March will be postponed to Thursday 9 March. As well, a manual re-launch of the reporting files has been planned and the automatic fund transfers that are usually generated early in the morning will resume their rhythm tomorrow. We will keep you updated on the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 8 mars sera reportée au jeudi 9 mars. Par ailleurs, une relance manuelle des fichiers de reporting a été prévue et les transferts automatiques de fonds qui sont habituellement générés tôt dans la matinée reprendront leur rythme demain matin. Nous vous tiendrons informés de l'évolution de la situation. Nous nous excusons pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/08/2023 10:16AM

[EN]
Dear customers,
We confirm that the postponed transactions will be processed as informed on Thursday 9 March.
As for the manual re-launch of the reporting files, we would like to inform you that it has been done.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous confirmons que les transactions décalées seront exécutées le jeudi 9 mars comme prévu.
Quant à la relance manuelle des fichiers de reporting, nous vous informons qu'elle a été effectuée.
Cordialement,
L'équipe SlimPay

IDENTIFIED almost 2 years ago - at 03/07/2023 03:25PM

[EN]
Dear customers,
We would like to inform you that some of the transactions initially scheduled for Wednesday 8 March will be postponed to Thursday 9 March.
As well, a manual re-launch of the reporting files has been planned and the automatic fund transfers that are usually generated early in the morning will resume their rhythm tomorrow.
We will keep you updated on the evolution of the situation.
We apologize for this inconvenience and thank you for your understanding.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 8 mars sera reportée au jeudi 9 mars.
Par ailleurs, une relance manuelle des fichiers de reporting a été prévue et les transferts automatiques de fonds qui sont habituellement générés tôt dans la matinée reprendront leur rythme demain matin.
Nous vous tiendrons informés de l'évolution de la situation.
Nous nous excusons pour ce désagrément et vous remercions de votre compréhension.
Cordialement,
L'équipe SlimPay

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